Upon receiving your shoes, check the sizing by trying them on indoors, on a carpeted surface so as not to blemish the soles. We do not acceptexchanges on shoes that are scuffed, marked, or worn. Footwear exchanges must include the original designer shoe box, undamaged and free of postal labels. Footwear returns without the original designer packaging will not be accepted.
What if my order is not correct?
Every so often mistakes do happen, but we do our best to fix them and correct any issues you may have. If you have noticed that we have made a mistake with your order, please email us at firstname.lastname@example.org, and we will look into it. Please include your order reference at all times when e-mailing customer services.
How do we accept returns?
We are happy to exchange any purchases provided they are returned by registered mail in their original condition, to the address below, postdated within 7 working days from receipt for any manufacturer defects. Please be sure to clearly mark your return shipment as return/exchange goods on any customs or postal forms. It is your duty to purchase insurance or tracking capability for your return. We will exchange any sizing errors or manufacturer defects with the exception of postage and packing. Only products that are in their original condition will be exchanged for sizing difference only, others will be returned to the customers at their own cost.
How do I return an order?
Please return all parcels by registered mail in their original condition, to the address below, postdated within 7 working days from receipt. Please be sure to clearly mark your return/exchange shipment as returned goods on any customs or postal forms.
NO RETURNS WILL BE GRANTED WITHOUT AN RMA NUMBER!
To download a returns form please click here.
Thorocraft Online Store
13861 Beach Blvd. #25
Westminster, CA 92863