Frequently Asked Questions

If you have any questions, concerns or comments please contact our concierge.

We are available through email only at the moment. But you can guarantee a fast response from our staff.


Do we charge in different currencies?
No, these $, €, and ¥ prices are calculated daily from the current exchange rates and are approximate only. The final price is fixed and will be charged in $. The amount on your card statement will be the equivalent amount in your local currency based on the rate applied when your account is debited.

Should I include my phone number when ordering?
Yes, please ensure that a valid contact telephone number is added to all orders, including Paypal and Paypal Express. The carrier needs this incase of any difficulty finding an address. Failure in providing one could result in a severe delay of your delivery.

Can I order over the phone?
Sorry, but unfortunately we’re only available through email at the moment.

How soon will I receive my order?
We aim to deliver within 1-3 working days approximately (Mon-Fri) in the US, and 3-8 days worldwide. Orders placed after 1pm may take an extra days delivery. Please note, during busy periods, such as sale and Christmas, US delivery may take between 2-5 days and for worldwide shipping 12-17 days.

When will I know my order has been shipped?
As soon as you have received your ‘Dispatch Confirmation’ email from us with your Fedex, DHL or UPS tracking number, you will know it has left our warehouse on this date. Please note, all shipments are collected around 4pm US time, so no tracking numbers will show any movement on the Fedex, DHL or UPS website before this time (4pm PST) as the orders would not have been scanned out of our warehouse and into first location on route to you.

Can I change my order once its placed?
Once your order has been confirmed, it’s not possible for you, or us, to change it prior to dispatch.

Do I have to pay customs and import charges?
Any customs or import duties are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel.

Unfortunately, we have no control over these charges, and cannot tell you what the cost would be, as customs policies and import duties vary widely from country to country. It might be a good idea to contact your local customs office for current charges before you order, so you are not surprised by charges you were not expecting.